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MyFlag
FAQ
Quality Flags – Fast Delivery
Frequently Asked Questions
If you have a question that has not been answered on our site please email us: [email protected]
We would be happy to answer any questions you may have.
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How much will I pay for delivery?All orders have Express Post shipping and handling fee of $14 Flat Rate within Australia. We use Express Post only as we want our customers to get their orders as quickly as possible. Spend $150 and get FREE EXPRESS POST.
Express Post- $14.00 Australia Post (you will receive tracking number there is No signature on delivery and Aust Post will leave it at your premises this is their standard delivery procedure. Australia Post only sees Express Post as a priority they do not guarantee next day delivery. We are based on the Gold Coast, QLD.
Can we pick up? Yes, occasionally we can make this happen. Please email us with your intention in advance and we will confirm the process and when convenient for both parties to avoid disappointment as we are not a physical store, we are an online business model.
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How soon will my order be shipped?MyFlag we keep an extensive range of flags in stock ready here in Australia already made ready to send. Your order will be sent same business day if you have ordered before 12 Midday. Any orders received after midday will be shipped usually the next business day. If you use a payment method other than the credit card, your order will be shipped once payment has been received.You will receive Tracking number on your Dispatched email notification email from us please check your junk folder if you are having trouble locating it.
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Do your flags come with a Warranty?No, flags do not come with a warranty. Once purchased this is in the hands of the customer. Flags are not indestructible. You should look after the flags by not leaving the flag outside on flag poles during any weather event. Wind, Rain and even Sun over time will destroy all flags no matter what they are made of. We advise bringing in your flag each day. The flag will always fray at the fly end of the flag. Once you notice this you should mend your flag.
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Do you ship outside of Australia?MyFlag offers delivery throughout Australia using EXPRESS POST at the price listed.
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Do you make custom flags?Unfortunately we do not make custom flags at this time.
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Can I Collect My OrderYes, on occasion we have this available. Please email us with your request and we will see if we can accommodate for convenience of both parties. We are an online business only not a physical store.
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Do you have a refund policy?MyFlag accepts returns within 14 days. Flags must be returned in their original and unused condition and in the original packaging. The refund will be made by either direct debit or as online payment refund to your paypal account or credit card. You will need to cover the cost of the return postage. We will not refund shipping costs on parcels we have already sent.
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What is your Privacy Policy?Privacy Policy
We value your privacy. We will never trade, rent, share or sell your email address, phone number or contact details to third parties. The information we collect is used to process and deliver your order, process your payment, improve the content of our web site, to notify customers about updates to our web site and to contact customers for marketing purposes.
We value your privacy. We will never trade, rent, share or sell your email address, phone number or contact details to third parties. The information we collect is used to process and deliver your order, process your payment, improve the content of our web site, to notify customers about updates to our web site and to contact customers for marketing purposes.
We disclaim responsibility for accidental or intentional misuse of information by ourselves or any third party. Also we may disclose information when we are legally compelled to do so or to protect site owner’s rights.
PHONE US ON
Mobile: 0413 786 461
MyFlag.com.au
[email protected]
9 Abilene Place
Reedy Creek Qld 4227
Australia