Frequently Asked Questions
If you have a question that has not been answered on our site please contact us or give us a call on 0413 786 461
We would be happy to answer any questions you may have.
Standard – $9.95 Australia Post (you will receive tracking number No signature) COVID19 DELAYS – We will not be refunding postage because of Australia Post Delays. See their website for updates https://auspost.com.au/about-us/news-media/important-updates/coronavirus#domestic
Express – $16.00 Australia Post (you will receive tracking number No signature) CODIV19 DELAYS this is Australia Post not us. We will not be refunding postage because of Australia Post delays. Australia Post Upadates https://auspost.com.au/about-us/news-media/important-updates/coronavirus#domestic
Courier – $30.00 This is NOT same day or overnight service. It could be 2-7days delivery depending on location. Couriers do NOT deliver on weekends. (Courier Option is mostly used for our Pole Kits Australia Wide Deliveries Only and only choice when purchasing a Pole Kit) If buying just flags we recommend using Standard Post or Express Post. MyFlag does not contact customers who have chosen the courier option when they buy just flags. This is the responsibility and choice of the customer not MyFlag.
Can we pick up? Sorry, No we are an online store only
To ensure orders can be collected from the location address, pre-arrangements need to be prior to collection. Please email us if you wish to do so to avoid any inconvenience for either party. COVID19 – NO PICKUPS ALLOWED
We value your privacy. We will never trade, rent, share or sell your email address, phone number or contact details to third parties. The information we collect is used to process and deliver your order, process your payment, improve the content of our web site, to notify customers about updates to our web site and to contact customers for marketing purposes.
We disclaim responsibility for accidental or intentional misuse of information by ourselves or any third party. Also we may disclose information when we are legally compelled to do so or to protect site owner’s rights.
PHONE US ON
Mobile: 0413 786 461
9 Abilene Place
Reedy Creek Qld 4227